Golden Valley Construction (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our website https://www.goldenvalleyconstruction.co.uk, contact us, or use our services.

1. Who We Are

Golden Valley Construction provides construction, renovation, and related building services across the UK. We are the data controller for the personal data you provide to us.

If you have any questions about this policy, you can contact us at:

Address: Golden Valley Construction, Valley View, Ewyas Harold, Hereford HR2 0JD
Email: goldenvalleyconstruction@hotmail.com
Telephone: 01981 240342

2. Information We Collect

We may collect and process the following types of personal data:

• Contact Information: Name, address, telephone number, and email address.
• Project Information: Details of your property, project requirements, and preferences.
• Payment Information: Bank details or payment references where necessary to process payments.
• Website Usage Information: IP address, browser type, and information collected through cookies (see section 7).
• Communication Records: Copies of correspondence via email, phone, or our website contact forms.

3. How We Use Your Information

We use your personal data to:

• Provide and manage our construction services.
• Respond to enquiries and provide quotations.
• Communicate with you about ongoing projects.
• Process payments and maintain financial records.
• Improve our website and customer service.
• Comply with legal obligations and resolve disputes.

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Contract: To provide our services and fulfil our agreements with you.
• Legal Obligation: To comply with UK laws and regulations (e.g., tax records).
• Legitimate Interests: To improve our services, manage business operations, and maintain customer relationships.
• Consent: For sending marketing communications, where you have opted in.

5. Sharing Your Information

We do not sell your personal information. We may share it with:

• Subcontractors or suppliers working on your project.
• Professional advisors (e.g., accountants, solicitors).
• Payment service providers and banks.
• Regulatory bodies or law enforcement where required by law.
• Website hosting, analytics, and IT support providers.

All third parties are required to keep your data secure and only use it in line with our instructions.

6. Data Retention

We will keep your personal data only as long as necessary to fulfil the purposes we collected it for, including:

• Project and financial records: up to 7 years (for legal and tax purposes).
• Enquiry correspondence: up to 2 years if no contract is agreed.
• Marketing data: until you withdraw consent.

7. Cookies & Website Tracking

Our website may use cookies to improve functionality and user experience. Cookies collect anonymous data about browsing activity.

You can adjust your browser settings to refuse cookies, but some parts of the website may not function properly without them.

8. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your data (subject to legal obligations).
• Object to processing or request restriction.
• Withdraw consent where processing is based on consent.
• Request transfer of your data to another service provider.

To exercise any of these rights, please contact us using the details in section 1.

9. Security of Your Information

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

10. Complaints

If you are unhappy with how we handle your personal data, please contact us first so we can resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection: www.ico.org.uk.

11. Updates to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page, and where appropriate, notified to you by email.

Last updated: 16th September 2025